FAQ

Delivery Time

Delivery to European countries usually takes 5-21 business days. Please note that we cannot provide an exact date of arrival at your destination, as this depends on the logistics of the shipping companies involved.

Secure packaging

We prioritize the safety of your delivery, so you don’t have to worry. With years of experience in this field, we apply our expertise to ensure your order is delivered securely. This is backed by the trust of thousands of satisfied clients we have served.

Here’s how we ensure safe delivery:

1. Careful Packaging: Your package will be meticulously packed, with products wrapped in bubble wrap to ensure everything arrives in excellent condition.
2. Discreet Appearance: The package is designed to look like a typical online store parcel, indistinguishable from thousands of others sent daily. This helps avoid any unnecessary attention. The packaging also varies depending on the destination country, tailored to our extensive regional experience.
3. Selective Shipping: We ship only to countries with lenient customs controls, where packages are less likely to be inspected. This approach, proven by our many years of experience, minimizes the risk of seizure. We have stopped shipments to countries where such risks exist, ensuring your peace of mind.

Your satisfaction and security are our top priorities.

In the rare event that a package fails to reach you due to postal issues, we will assist you in accordance with our Reshipment policy. As our client, you are guaranteed support, and our extensive experience ensures you are fully protected from any potential risks.

We have an excellent track record of successful deliveries to European countries. To further minimize risks, we ship orders in discreet packaging to countries with enhanced postal control. This approach helps us maintain a high level of delivery success and ensures your peace of mind.

Please read the Reshipment policy before placing an order. If you have any clarifying questions – contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

Countries

We deliver to the following countries:

Poland, Czech Republic, Romania, Austria, Belgium, Netherlands, Spain, Bulgaria, Croatia, Italy, Cyprus, Montenegro, Germany, Slovakia, Hungary, France, Luxembourg, Spain, Ireland, Serbia, Slovenia, Greece, Andorra, Monaco, San Marino, Liechtenstein,Sweden, Switzerland, Denmark,Finland,

Our main payment options include:

Bank Transfers
Cryptocurrency (BTC, USDT, etc.)

Please note that available payment methods may change from time to time. To view the most up-to-date options, please check the “Payment Methods” section during order checkout.

Payment Processing Times

Bank transfer SEPA/SWIFT: Payments made through the SEPA/SWIFT system generally take 3-5 business days to arrive, depending on the banks involved and their processing times.
Bank transfer Open Banking: Payments made through the Open Banking system generally take 3-5 business days to arrive, depending on the banks involved and their processing times.

Cryptocurrency (BTC, USDT, etc.): Cryptocurrency transactions rely on a decentralized network to verify and confirm each transaction. During periods of high network activity, the verification process may take longer than usual due to increased transaction volume. While most cryptocurrency transactions are processed within minutes, please be aware that occasional delays may occur during times of high demand.

Reshipment Policy Overview

Please read carefully before placing an order. By placing an order, you confirm that you have read and agree to the terms of our Reshipment Policy.

Important Notes:

• The reshipment policy does not apply if the customer fails to adhere to the order fulfillment conditions.
• If one or more of the listed conditions are not met, the company reserves the right not to provide a free reshipment of the package or refund the funds.

Conditions for Successful Delivery

To ensure your package is delivered smoothly, please carefully follow these conditions:

1. Full and Correct Recipient Name: Provide the full and accurate name of the recipient. This allows the courier to identify the recipient correctly and ensures proper delivery.
2. Full and Correct Address: Ensure the home or apartment address is complete and accurate. This guarantees that the package will be delivered to the correct location.
3. Valid and Correct Phone Number: Provide a valid phone number. This will be usedby courier to contact you if clarification of delivery details is needed or to notify you about the approaching package.
4. Availability During Delivery: Be available to receive the package. This ensures the courier will not redirect the package to the nearest post office.
5. Monitoring Updates via Tracking Number: Regularly check the tracking number to stay informed about the package’s whereabouts. If you notice a delivery issue via the tracking number, please react immediately.

We urge all our customers to carefully check and provide all necessary delivery information when placing an order. This helps avoid delays or misunderstandings with logistics or courier services.

Rules

Tracking information indicates that the package is being returned to the sender.

• Customer Absence or Refusal: If the package is returned due to the customer’s absence at the specified address or their refusal to accept the package, reshipment will be carried out only after the customer pays the logistics costs.
• Unspecified Reason: If the reason for returning the package is not specified, a free reshipment will be made only after the package is returned to the sender.

Tracking Information Has Stopped Updating

If the tracking information for your package has stopped updating, please note the following:

A free reshipment will be provided only if:

• The tracking information has not been updated for more than 40 business days from the date of shipment.
• The package has been returned to the sender and the reason is not specified

Package Seized by Customs

If your package has been seized by customs, please note the following:

• A free reshipment will be provided if: You provide a document confirming the seizure of the package by customs (seizure letter).
• A free reshipment will not be provided if: You do not provide a document confirming the seizure.

Package returned to sender

• When your parcel returns to our warehouse, we will send you an email notification.

• If you see that the order has been returned to sender, but you have not received an email, please contact our support team in the chat on the website or write to us in Telegram.

Damaged Products or Parcel

While we take every precaution to carefully pack each product and wrap the parcel in bubble wrap to ensure it reaches you intact, we cannot control the handling by postal services and their employees. In rare cases, parcels may arrive damaged, and products may be broken. In such instances, we will fully compensate you for your losses.

To receive compensation, please follow these steps:

1. Contact Us: Reach out to us via the support chat on our website or Telegram during business hours, Monday to Friday, 9:00–18:00 CET. Our team will offer you solutions to resolve the issue.
2. Provide Evidence: Before contacting support, please record a video of unpacking your parcel. This will help us assess the damage and process your claim more efficiently.

Key Takeaway

For a successful delivery, please ensure that all provided information is accurate and up-to-date. This proactive approach helps avoid unnecessary delays or issues, making the delivery process as smooth as possible for both parties.

Depending on the country and customer group, different payment methods are available for you. These are Mastercard and Visa for worldwide shipping.